Guidehouse Inc. | 2022 - 2023

• Delivered projects for state agencies related to process improvement, federal grants, and data analysis
• Assisted a State Government administer $2 billion American Rescue Plan Act (ARPA) grant within federal compliance regulations
• Hosted weekly meetings with state broadband office to guide grant funds disbursement process
• Built a Power BI data dashboard to monitor ARPA disbursements to state subrecipients
• Coordinated work between teams within the company and across state agencies
• Contributed original content, research, and document preparation to RFPs worth millions of dollars
• Produced content for client employee survey; collected and evaluated resulting data
• Conducted federal compliance eligibility reviews for multiple clients across all ARPA expenditure categories

The Civic Federation | 2021

• Analyzed financial records contributing to published report on Chicago Public Schools
• Reviewed literature and City of Chicago data on public safety and police budgeting
• Wrote summary reports on City of Chicago local tax legislation
• Provided production and logistics support for virtual conference

Cook County Assessor's Office | 2021

• Wrote policy memos to construct narrative of property tax appeals process in Cook County
• Evaluated opportunities for improved intergovernmental coordination with specific actionable recommendations
• Synthesized public records on tax appeals rulings and government finances to enhance institutional knowledge base

Illinois State Treasurer's Office | 2020

• Surveyed new government spending in response to the COVID-19 pandemic in Illinois
• Designed policy for database management and identity matching for childhood savings accounts
• Performed statistical analysis of Payment Protection Program loan data across Illinois using US Treasury data
• Reviewed literature and federal rules to produce memos on CDFIs, culminating in the Community Development Loan Guarantee Act
• Created visualizations using Census data of State congressional districts in support of outreach program

Center for Municipal Finance | 2019 - 2020

• Published weekly articles synopsizing municipal bond issues for non-technical readers
• Produced daily to municipal bond yield curve data visualization
• Edited & revised longform article on bond audit disclosures

Harris School of Public Policy | 2021

• Coached multi-national students on grammar, logical structure, and persuasive policy writing
• Graded policy memos for graduate level economics and political economy courses
• Delivered instruction to highly diverse multi-national student cohort
• Structured tutoring around audience-first philosophy for technical writing, including resumes and cover letters

Accenture | 2017 - 2019

• Responded to user inquiries and enforced policies related to account access for major social media client
• Identified and developed policy to address pain points regarding name changes for transgender users
• Presented data report and process change proposal to smooth user experience when contact support group
• Built a meta-tagging system to track trends in user interactions, inter-departmental frictions, and pilot projects

Telenetwork Inc. | 2011 - 2016

• Tech troubleshooting and account support via phone, chat, and social media for major telecom company
• Invented ticket auditing system eliminating backlogs and developing trend tracking methodology
• Composed new email correspondence templates to increase efficiency for common inquiries
• Trained newly hired agents and helped integrate them into the team